Six ordinary days.
Told start to finish.

Show a regular's cars before anyone has to ask. Stop asking the customer the same question twice. Let the techs move their own jobs, and nothing else.

Phone-call intake that finds the customer and every car they own, a question list that skips what the caller already said, a job board techs can drag, and an advisor login shaped around the front counter.

Five minutes of questions, a sticky note, and a second call back because nobody wrote down which of the customer's three cars it was.

The advisor types the concern as the caller says it. The phone number pulls up the customer and every car they have brought in. One tap picks the truck. A plate on file fills in the VIN. The question list drops "when did it start" and "when braking" because the caller already said both, and never runs past seven.

Somebody remembers, or somebody starts from a forum thread. An hour of diagnosis repeats work the shop already did.

AutoDX ranks the shop's own repair orders against the complaint before it reasons. It comes back with the likely cause, the backup cause, and the past jobs it learned from, each one a link the tech can open and check.

A labor guide in one tab, a parts site in another, a calculator, and a phone call to the customer to explain why the price went up.

The VIN decodes and recalls are checked. AutoDX only offers engines that were actually built for that year, make and model. A checklist for the repair asks about the thermostat while the system is open, the coolant by spec, and the relearn. Totals price to the shop's own labor rate and tax. Over the shop's limit, it waits for a manager.

Advisors interrupt techs, techs interrupt their work, and the customer still waits on hold.

Techs drag their job across the job board when it moves. The Bay Board shows the whole day on the shop TV. The customer gets a status link with the shop's own name and logo and watches their car go from checked in to ready, like a package.

The shop finds out it is a comeback when the customer says so, angry, at the counter. The owner finds out at the end of the month, or never.

Comeback Radar flags the car the moment it is checked in: same vehicle, inside 90 days, a complaint that overlaps the last fix. The owner sees every comeback in the shop right now, the comeback rate, and the cars that repeat most.

A shared login, a cheat sheet taped to the monitor, and a week of "where do I find...".

The owner adds them under People in a minute. They sign in to an app shaped around their job: an advisor sees calls, the queue and the job board up front, a tech sees their jobs. A short tour runs on the first login, and every screen has a plain help line that says what it is for.